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POLICY

Service Area Charges

Annie Kares In-home Care Services are so appreciative and enjoy supporting families. Please be mindful if you live twenty (20) miles outside our Beltsville, MD office radius, there will be an additional hourly fee for services rendered. *This is on a case by case basis.

Schedule Modifications Fee 

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We appreciate your trust in Ladibuglegacy and remain dedicated to providing safe, reliable, and convenient transportation for your family. To ensure smooth scheduling and operations, please review our updated policy regarding trip changes and cancellations.

  • Trip Modifications: Any changes to pick-up or drop-off details must be requested at least 12 hours in advance.

  • Cancellations: Trips canceled less than 5 hours before the scheduled time may incur a $10 cancellation fee, except in cases of illness, which will not be charged.

Your cooperation helps us maintain efficient, on-time service for all families. 

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Urgent Care Fees
 

To avoid additional urgent request fees, we encourage all families to book their care needs at least one week in advance to ensure availability of care providers. Should you need urgent care, please refer to the following fee schedule:

  • Within 72 hours Regular rate + Mileage (if applicable) + 10% fee

  • Within 48 hours Regular rate + Mileage (if applicable) + 25% fee

  • Within 36 hours Regular rate + Mileage (if applicable) + 35% fee

  • 24 hours of less Regular rate + Mileage (if applicable) + 50% fee

COVID-19 Procedures
 

We adhere to Maryland Department of Health guidance when students and staff exhibit symptoms of COVID-19.

A household member becomes COVID-19 positive…

  • Please notify the administrative team for Annie Kares via phone or email (info@anniekares.com). A positive case, whether vaccinated or not, must be isolated for 10 days from onset of symptoms. You will also need to produce a negative COVID result or receive a letter from your family’s physician clearing all household members before services can resume.

What safety measures do you have in place...

  • All staff are required to wear a mask.

  • All staff are required to submit a negative COVID test weekly, regardless of vaccination status. 

  • All Annie Kares clients are asked to complete a COVID-19 screening questionnaire monthly for each household member, declaring that their household members aren't COVID-19 positive or symptomatic.

  • Should a staff member become COVID-19 positive, Annie Kares will do its best to provide a replacement caregiver.

Resources
 

COVID-19 Screening Questionnaire

  • Please review and complete this COVID-19 Screening Questionnaire. This form must be completed for each household member on a monthly basis.

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Background Checks

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At Annie Kares In-Home Care Services, LLC, and Ladibuglegacy Carpooling Services, your family’s safety is our top priority. That’s why all our team members undergo thorough background screenings through ClearChecks, a trusted provider of comprehensive background verification. This ensures that every caregiver and driver meets the highest standards of safety, professionalism, and reliability—giving you peace of mind whether you’re using our in-home care or transportation services.

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